Warranty & Technical Support

WARRANTY CLAIM.

Submit a warranty or technical support request to Rush Wave Canada. The more complete the information you provide, the faster our team can assess your situation.

Before you submit

Have your proof of purchase, CA-ZDT serial number, manufacturer serial number when required, clear photos of the issue and a description of the circumstances ready.

Review warranty policy

Customer or DealerOne clear process for both

Proof of Purchase RequiredInvoice or receipt for assessment

Serial NumbersCA-ZDT + manufacturer serial for boards

24–48 hTarget initial review time

What We Need

A COMPLETE CLAIM SPEEDS UP THE DIAGNOSIS.

This information helps our team understand the product, circumstances and potential coverage before recommending the next step.

Complete contact details

Name, phone and postal code.

Product & proof of purchase

Product, purchase date, dealer and invoice/receipt.

Serial numbers

CA-ZDT required. Manufacturer serial required for surfboards.

Photos & circumstances

Clear damage photos and an explanation of what happened.

Where are the serial numbers?

CA-ZDT: the Canadian serial must begin with CA-ZDT and is required for every claim.

Electric surfboards: the manufacturer serial number is also required. It is laser engraved on the underside of the board near the main fin.

E-Kart Boat: the CA-ZDT serial number is sufficient.

Technical Support Form

Fields marked with * are required.

Claim information

First complete the customer, product and issue information.

You are *

Customer Authorized Dealer

First name *

Last name *

Phone number *

Postal code *

Purchase date *

Place of purchase *

Product name *

CA-ZDT serial number *

Must begin with CA-ZDT.

Manufacturer serial number *

Required for EasyRider, BlackRider and PrimeRacer. Laser engraved under the board near the main fin.

Issue category *

Brief description of the issue *

Description of the circumstances *

One final submission

Complete all required fields above, then add the supporting files in Step 02. The final Submit button sends the claim information and files together in one Shopify Forms submission.

Upload supporting files

Add your email address and the requested files. The phone number and Step 01 claim information are synchronized automatically with this form before submission.

Required files

Upload the proof of purchase and at least one clear photo of the issue. Additional damage photos can also be attached when needed.

Assessment

A specialist will review your situation.

Please allow an initial 24 to 48 hours. Our team may request additional information before confirming the next step.

Coverage

Warranty coverage depends on the cause of the issue.

Shipping costs are not covered by the warranty, and repair fees may apply if the issue is outside warranty coverage. Review the warranty policy before submitting your claim.

View Rush Wave Warranty