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Yes. Every board and boat is equipped with a magnetic kill switch to ensure safety if the rider falls.

Yes. All electronic components are fully sealed and designed for marine environments.

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Charging time ranges from 2 to 4 hours depending on the model: 2 hours for the BlackRider, 3.5 hours for the EasyRider and PrimeRacer, 3 hours for the FreeBird, and 4 hours for the E-Kart Boat.

Yes, all models can be used in saltwater. Rinse with fresh water after each use to protect internal parts

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All products are shipped from our warehouse in Canada or from local dealer warehouses when available.

For international orders, we ship from the brand factory located in China.

Yes. All our products come with a 2-year manufacturer warranty covering major components (battery, motor, electronic control unit).

Yes. We provide spare parts and repair support through our service center and dealer network.

Contact our support team at contact@rushwave.ca. We will assist you in identifying the issue and arrange a repair or replacement.

Yes. We accept returns within 15 days of delivery for unused products in original packaging. Shipping fees are not refundable.

Send an email to contact@rushwave.ca with your order number and reason for return. We’ll guide you through the process.

No license is required in most provinces/states. Always check your local regulations before riding.
For the E-Kart Boat, it's mandatory to have a license.

Riders should be at least 14 years old and supervised by an adult. Protective gear is recommended.

Yes. The EasyRider and E-Kart Boat are ideal for beginners. We recommend starting in calm waters.

Electric boards require minimal maintenance. Simply rinse the product with fresh water after each use to preserve performance and durability.
For gas models, regular engine checks and fuel handling are needed.

Yes! Fill out our Dealer Application Form and we’ll get in touch.

We are working with select partners to offer rental programs. If you operate a beach or marina, contact us for rental opportunities.

Email us at contact@rushwave.ca or use the chat widget on our website. We usually respond within 24 hours on business days.

Yes, our customer service team is available Monday to Friday, 9am to 5pm (EST).